"… and what if I want to return something?"

Not normally a problem so long as you haven't used the seat cover [we have ways of knowing if it has been used so you really shouldn't try to pull the wool over our eyes].

In all instances you MUST contact us first before you return anything to us - packages that show up out of nowhere usually get sent back "return to sender".

If you supplied the wrong model details for your bike and we correctly supplied you a cover on those details then we'll be happy to exchange it so long as you pay the postage costs both ways
- it pays to double check your bike details before ordering.

On the other hoof if you supplied the right model details for your bike and we incorrectly supplied you a cover then we'll be happy to exchange it at our postage cost
- it pays for me to double check what I'm doing before supplying your order.

If your seat cover doesn't fit because your seat has been altered from the original factory dimensions we'll be happy to refund you so long as you pay all the costs [postage,fees,etc]
- it pays to double check your bike details before ordering.

If something about your seat cover is obviously a manufacturing fault then of course we'll fix the problem at no cost to you
- and I'll get to kick someone's woolly backside for getting it wrong in the first place!!

Manufacturing faults are things like broken threads, weak skin, faulty straps and fittings.
Things like your dog chewing the seat cover, you accidentally poured petrol on it, shrinking because of hot tumble drying etc etc etc etc etc don't count.

We know our product extremely well and we know when it's our fault and when it's yours.

Back to Sheepy Hollow home page - the back paddock!

Click here to return to Sheepy Hollow home page